Google reviews are an excellent platform for customers to share their experiences, both positive and negative. However, sometimes, for whatever reason, a business may want to delete a negative review. Unfortunately, Google doesn’t make it easy to do so, but it is possible. In this article, we’ll provide a step-by-step guide on how to remove google review.
Step 1: Sign in to your Google My Business Account
The first step to deleting the review is to sign in to your Google My Business account. If you haven’t set up an account already, you’ll need to do that before proceeding. Once you’re logged in, click the three horizontal lines on the top left corner of your screen, and then click All Locations.
Step 2: Find the Location that Received the Negative Review
If you run multiple locations or have a multi-location business, navigate to the location that received the negative review. Click the location’s name to view its details.
Step 3: Go to Reviews
After you’ve navigated to the location where the negative review was written, click on the Reviews section. This section holds all the reviews received by your business.
Step 4: Click on the Three Dots of the Review You Want to Delete
Next, scroll through your reviews and find the one you want to remove. When you find it, click on the three dots icon (ellipsis) in the top right corner of the review. This option will open up a drop-down menu with various review options.
Step 5: Click Flag as inappropriate
Once you open the drop-down menu, click on Flag as inappropriate. This option will give you the ability to report a review that violates Google’s policies, which is typically how businesses can remove a negative review.
Step 6: Complete the Report a Policy Violation Form
After you’ve clicked Flag as inappropriate, you’ll be redirected to a form where you’ll need to summarize the issue with the review. You’ll also need to explain why you believe it violates Google’s policy guidelines. It’s essential to provide as much information as possible to expedite the review process, as Google’s team will evaluate the review and decide whether it breaches its guidelines.
Step 7: Receive a Decision
Google’s review process can take some time, so be patient as they evaluate the negative review. Google may reach out to you for more information if needed, but if the review has violated its policies, they will remove it from your Google My Business account.
Conclusion:
While deleting a negative review on Google can be tricky, it’s essential to maintain a strong online presence, so we hope this guide helps. Remember always to keep your responses professional and courteous, whether negative reviews stay up or come down. If you receive a negative review, use it as an opportunity to show your customers that you value their feedback and are actively working to address their concerns.